Saturday, April 17, 2010

iTunes cannot sync information with the iPhone v9.1.0.79

After updating iTunes to version 9.1.0.79 I started receiving the error that iTunes cannot sync information with the iPhone.
 I am running Windows 7 x64 and if I plug my iPhone into my Macbook I have no problems. So, I am assuming that it has to do with something in my Windows setup. I tried the usual suspects, install and re-install but that didn't help.  While searching and trying the million different web solutions without any luck, I found the sync services.exe file located in
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServices.exe
I double clicked on it to try to execute it and gave me an error that it could not find objc.dll. Ok, so I found objc.dll in
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and copied it into the SyncServices.exe folder. Ran the SyncServices.exe again and this time I received different dll was missing error.  Obviously, iTunes can't find the dll's it needs to run but they are all installed.

The solution: copy/paste
;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\
into the environment path.

To do this: go Control Panel->System->Advanced System Settings->Environment Variables


Under system variables select Path and click edit.



Make sure to append
;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\
at the end of the path. Don't forget the semi colon.
Depending your version of Windows, all your dll's might be stored in
C:\Program Files\Common Files\Apple\Apple Application Support\
In that case, you would need to copy the above path into you path environment variable.

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